Have you ever had your flight cancelled? It can be very frustrating especially if you’ve got places to be.
Well, here's everything you need to know if you're a passenger Brussels Airlines passenger stuck with no plane to get on.
Brussels Airlines's cheap flights are prone to get cancelled. Whether due to weather or unforeseen circumstances, it's essential to know what you are entitled to if your flight gets canceled.
The Rights of Passengers on Cancelled Flights
If you're a passenger unlucky enough to have a flight canceled, then airlines must abide by certain rights and regulations.
Don't worry. Not all hope is lost.
Brussels Airlines cancelled flight compensation can help. Although it's probably the last thing you want to consider now, you must ensure you are being treated in line with your rights.
Here are just a few of the most useful rights to be aware of:
- Right to Information. If your flight is canceled, the airline must give you a reason for the cancellation and any updates on the situation. They are not allowed to leave you lost and without any answers.
- Right to Care and Assistance. If your flight is canceled and the delay is expected to be over 2 hours, airlines must ensure all passengers are cared for and given assistance when necessary. This means things such as food, drinks and if necessary accommodation.
- Right to Reimbursement or Re-Routing. An airline must get passengers to their destination, whatever it takes. If your flight is canceled, you have the right to get a full refund or allow the airline to get you to your destination however possible. Yes, this could mean waiting until the next day for a flight.
- Right to Compensation. As well as the option for a refund, you are often eligible for compensation. All airlines have slightly different compensation policies, but it is always worth looking into.
- Right to Lodge a Complaint. This is a simple one. All passengers can formally complain if they feel they were poorly treated or their rights weren't met.
- Right to Enforcement. All passengers have the right to take a complaint to the state enforcement level and get the local (and sometimes even national) authorities involved.
Brussels Airlines' Policy on Flight Cancellations
Brussels Airlines follows all the national policies of flight cancellations, as listed above. They ensure passenger rights are always met. Airlines must ensure that all passengers are kept informed, safe, and as comfortable as possible.
Conditions under which passengers can claim compensation or refunds
As a member of the EU, Belgium (where Brussels Airlines cheap flights is based) passengers are protected by EU Regulation 261/2004.
Effectively, this regulation outlines all the conditions under which passengers are entitled to compensation.
Unfortunately, it is much harder to claim compensation if the cancellation was caused by external conditions such as weather. In this case, many airlines can argue it was out of their control.
However, if the cancellation was due to the airline or airport, there are ways you can claim compensation. For example, if:
- The flight was canceled less than 14 days before departure
- Cancellation was due to reasons within the airline’s control
- The flight was scheduled to land or depart from an EU airport
Steps to request a refund or claim compensation from Brussels Airlines
The main advice here is to be patient. Ensure you are up to date with the latest information, and keep pestering the airline if they are not responding. Submit a request for compensation; you can do this on Brussels Airlines booking online, using the official reasons why you deserve one.
Be clear about whether you want a refund, compensation, new flights, or all 3. After this, wait patiently for your claim to be processed.
How to Enforce Your Rights?
Your first point of call is the airline's customer service; they should be able to sort your situation. Most people will not have to go further than this to enforce their rights.
However, if you feel your rights aren’t being met, you can contact national or local authorities to help. Companies such as Skycop are there to help you. As a last resort, passengers can take legal action if they have a strong enough case.
Having your flight canceled is annoying; it messes up plans and causes a load of unnecessary hassle and stress. However, all hope is not lost. Ensure you stick by your rights and that all airlines treat you how you deserve. Brussels Airlines booking online has passenger rights and a duty to stick to them.
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